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This interactive webinar describes how effective client de-escalation improves provider and client wellbeing. Participants will have the opportunity to reflect on their experience of de-escalation and to consider events within a larger, supportive process of de-escalation. Effective verbal and non-verbal approaches will be reviewed and explored using a scenario. Ultimately, effective de-escalation is a team process; participants will leave this session prepared to talk with their co-workers and to make intentional choices about de-escalation in SUD treatment and recovery support settings. TRAINING OBJECTIVES 1. Normalize heightened feelings experienced within SUD settings when clients become escalated. 2. Explore and reconsider ‘de-escalation’ as a process, not an event. 3. Review and discuss verbal and non-verbal approaches that supports client de-escalation. 4. State the rationale for why no one should de-escalate alone. Presented by Paul Warren, LMSW